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Actionable vs. Static Service Catalog


The following table summarizes the differences between an Actionable and Static Service Catalog:



Actionable (Software based)

Static (Document or Web Pages)


Included, connected to your existing Active Directory (or LDAP) for role-specific and customized catalogs

Typically a global catalog without role specifics. Makes it much more difficult to find info and may present sensitive or irrelevant info to users.

Ease of Use and Usability

Fully searchable, categorized, easily navigable for maximum ease of use. Users able to find relevant information quickly Limited or no search capabilities, difficult to navigate and find relevant info

Real-time ordering

Users able to order requestable services via shopping cart Not applicable

Real-time order/request status

Users able to track order and request status in real-time Not applicable

Workflow capabilities

Service ordering and fulfillment workflows can be designed and automated Not applicable

Integration with back-end systems

Out of the box integration with existing tools such as Help Desk, HRMS, CRM, and ERP Not applicable

WYSWIG Editing

Button-click editing of content for easy management Not applicable


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