Enterprise Request Management (ERM)

While the concept of Service Catalog is well-defined in ITILv3, too many IT organizations limit their deployment to IT services, frequently ignoring true business services and worse, ignoring altogether the various other service providers within a typical enterprise such as Legal, Finance, Facilities, Marketing, and Shared Services. Truth is, employees need products and services from all of these providers and are frequently frustrated trying to navigate and deal with each one separately.

This disconnect and inefficiency is solved by deploying an Enterprise Service Catalog, expanding the IT service catalog concept to all service providers so that employees and customers have a single portal and user interface for getting everything they need in one place.

Done correctly, the ERM routes and processes services to the right service providers, whether they be internal or outsourced partner providers, all with seamless ease of use automation.

PMG provides unmatched capabilities for achieving the reality of a true Enterprise Request Catalog:

  • Radically easy to use, with NearZero programming so that any business user can create and publish services without the need for developers

  • Customizable views, categories, branding, and templates suitable for most service providing departments

  • Seamless integration with Microsoft Sharepoint and other common intranet and extranet applications

 

 

For more information, contact us today.