PMG Service Catalog Platform for SAP

Do you run your business on SAP? Do you find that has extremely valuable information within it that you need for other critical business processes? If so, you might also find that there isn’t quite a module or functionality to achieve your goals without extreme customization and expense. The marriage of PMG Service Catalog Platform and SAP allows you to fully leverage and optimize your investment in SAP while improving your ability to create far more flexible and usable end-user experiences and workflows that cut across multiple SAP modules and other corporate business applications.

There are several strategic accomplishments when you leverage PMG with SAP:

  • Fully automated Enterprise Request Management (ERM) and/or Service Request Management and Fulfillment (SRM) within SharePoint
  • Service Level Management (SLM) that includes fully monitored and measured Service Level Agreements (SLA), Operational Level Agreements (OLA), and full reporting.
  • Financial Management that allows for service pricing, differentiated service levels and costs, departmental chargebacks, and full financial reporting.
  • Demand Management that provides for offering differentiated service levels to control and managed incoming demand for services as well as analytics for understanding existing and forthcoming demand

PMG has extremely flexible, highly configurable, bi-directional integration with virtually all parts of SAP leveraging web services, BAPI, and other APIs. Examples of the usages and applications abound, but typical examples include automation of HR, Finance, Shared Services, and IT business processes. A very common example is Employee Onboarding and Offboarding which may follow these high level steps:

  • A manager needs to onboard or offboard an employee,
  • This request needs to leverage employee data from SAP and update the employee records when complete,
  • The request must follow a well-defined SOX-compliant workflow, separating duties and ensuring appropriate approvals and creating audit trail and reports

PMG can incorporate any SAP data within any of its Services and request forms. Administrative users can create dynamic forms using drop-down lists and search tools that display data and choices directly from SAP in real time.

Using PMG iDeliver BPM, you can design the workflow and back-end integration into SAP. Automated actions such as user creation (or modify or lock), change user profile, and change user role. These type of actions and many more can be dragged and dropped into any workflow for automated provisioning.

For more information, contact us today.