PMG Service Catalog Suite (PMG SCS) for Run Book Automation (RBA)

Run Book Automation (RBA) is the ability to define, build, orchestrate, manage and report on workflows that support system and network operational processes. A run book process can cross all management disciplines and interact with all types of infrastructure elements, such as applications, databases and hardware.

According to Gartner, the growth of RBA has coincided with the need for IT operations executives to deliver and prove higher IT operations efficiencies including reducing mean time to repair (MTTR), increasing mean time between failures (MTBF) and automating the provisioning of IT resources. In addition, it is necessary to have the mechanisms to implement best practices (for example, implement and manage IT operations processes in line with IT Infrastructure Library ITIL), increase IT personnel effectiveness (for example, automate repetitive tasks associated with IT operations process) and have the tools to fully report on how the processes are executed in line with established policies and service levels.

PMG SCS is a unique, feature-packed powerhouse. Much like an iPhone that excels at multiple functions, PMG SCS provides numerous capabilities in a seamless suite of software. While this strategy makes PMG SCS’s solution hard to label, it provides benefits far beyond a one or many disparate tools.

PMG SCS’s ability to create seamless, automated workflow is its core strength and has no equal in the marketplace. Too many vendors improperly use the word “workflow” by using it to describe rudimentary process steps like ticket escalations and assignments. With PMG SCS, workflow is serious and encompasses:

  • Human-to-human workflow such as dynamic assignments, approvals and task management (incidents, problems, changes, etc.)
  • System-to-system workflow such as dynamic provisioning
  • Run-book-automation (RBA) such as the dynamic and automated running of policies, procedures, scripts, actions and process steps

IT must better align its processes with business objectives, ensuring compliance, and improving operational efficiency or be outsourced. IT can no longer afford manual and labor-intensive processes. A software-driven process-centric approach is required. Those that focus exclusively on IT process and not end-to-end process across the enterprise are likely missing the point.

It is now imperative that today’s organizations eliminate “silo management” and create seamless cross-departmental workflow across the enterprise. Most operational business units leverage different tools and apps, making this challenge seem daunting.

But no more. PMG SCS delivers exceptional depth and breadth of out-of-the-box (OOB) Connectors to the most leading business applications, tools, APIs, and technologies.

For more information contact us today.