Integration

PMG Service Catalog Platform provides easy and powerful two-way integration into your existing systems. Our built-in Configuration Modules (CM) and Application Connectors (AC) provide out-of-the-box, seamless integrations with:

  • Active Directory (or any LDAP),

  • Corporate e-mail and groupware systems such as Exchange and Lotus Notes

  • Help desk/ITSM tools such as BMC Remedy, HP Service Manager, CA Service Desk and many more (see below)
  • Project and Portfolio Management (PPM) tools such as Compuware Changepoint and CA Clarity

  • ERP systems such as SAP, PeopleSoft, Microsoft Dynamics (Navision ; Axapta), and Oracle

  • CRM applications such as Siebel, Pivotal, Microsoft, Salesforce.com

  • Identity Management systems such as Microsoft ILM and Sun Identity Manager

  • Facilities and asset management systems such as IBM Maximo

  • Network and Systems Management (NMS) tools such as HP OpenView, HP Orchestration/OpsWare, BladeLogic, etc.

PMG Integration Tools

Our EAI Actions palette also includes connectors to facilitate integrations with virtually any modern standards-based system or application: FTP, ODBC, scripts, XML, COM, web services. Just drag, drop, right-click and configure.

Microsoft Integrations

PMG SCS is built 100% on Microsoft technology and integrates deeply and seamlessly with most Microsoft products These integrations include:

  • Microsoft Active Directory

  • Microsoft SharePoint (MOSS)

  • Microsoft BizTalk

  • Microsoft Exchange/Office/Outlook

  • Microsoft Project Server

  • Microsoft Identity Lifecycle Manager (ILM) (MIIS 2003, MILM).

In addition, you can import Microsoft Visio diagrams to convert them into powerful actual workflows using the IT-Pearls BPMN stencil for Visio.

Help Desk / ITSM / BSM / Service Desk Integrations

PMG SCS provides a dramatically easy to use and configure user self-service portal to most of the leading help desk applications on the market, extending their value by enhancing their ability to provide easy to use web-based forms and self-service to users and customers. Current integrations include:

  • BMC Remedy ARSBMC Remedy Activities

  • BMC Service Desk Express (Magic)

  • BMC Atrium CMDB

  • HP Service Center (Peregrine)

  • HP Service Manager

  • HP Universal CMDB (HP UCMDB)

  • CA Service Desk

  • Marval MSM

  • Numara Footprints

  • FrontRange HEAT

  • FrontRange ITSM

  • Altiris Help Desk.

ERP / HRMS Integrations

PMG SCS provides out of the box integrations for:

Systems Management Integrations (Run Book Automation)

  • Microsoft System Center Configuration Manager (SMS/SCCM)

  • Microsoft Systems Center Operations Manager (SCOM)

  • VMWare provisioning/de-provisioning

  • Unix Account Management (Linux, AIX, HP-UX, Solaris)

  • Active Directory Management

  • Microsoft Exchange user and folders management.

 

For more information, contact us today.