Features ; Benefits

Benefits
  • Measurable ROI in days, not months

  • Deployed quickly and easily in 6 weeks or less, guaranteed

  • Out-of-the-box integration with existing applications

Easy Deployment

  • No Client Installations

  • 100% browser-based with no applets, plug-ins, or ActiveX

  • Out-of-the-box Active Directory Integration

  • Installed and ready to use in 1 day

Easy To Use

  • Intuitive User Interface ~ Online Shopping experience

  • Drag ; drop Visio-style workflow design with workflow management

  • Built-in WYSIWYG HTML ; Form Editor

  • Easy administration by non-technical staff

  • Mininal training requirements

Open APIs and Enterprise Application Integration

  • COM, Web services, ODBC, FTP, custom scripts/code

  • URL and iFrame integrations to any other web-based systems or portals

  • Open, Documented API

  • Out-of-the box integration with most leading Service Desks and ERP software packages

Configurability and Scalability

  • Graphical Workflow Editor

  • Customizable and Service Templates

  • Customizable Forms and Fields

  • Unlimited Number Of Services ; Workflows

  • Relational and Dependent Fields

  • Multi-Select Field Dependencies

  • Customizable E-Mail, SMS, IM Notifications

  • Customizable Escalation Notifications

  • Full high-availability and load-balancing support (Enterprise Edition Advanced)

  • Supports sustained loads of up to 100,000 requests per day per CPU (See specs)

Metrics ; Auditability

  • Built-In Web-Based Ad-hoc Reporting

  • Out-Of-The-Box Queries, Charts And Reports

  • Custom Queries, Charts And Reports

  • Export Query And Report Results

Workflow Automation ; Process Enforcement

  • Out-Of-The-Box Or Build Your Own Workflows

  • Skills-Based Routing

  • File And URL Attachments

  • Record Locking

  • Customized and Preset E-Mail ; Item Notifications

  • Sub-Tasking

  • Auto Triggering

Administration ; Security

  • Out-Of-The-Box Active Directory Support

  • SSL Encryption Support

  • SMTP Support

  • User Preferences

  • Granular User-Based Privileges

  • Granular Group-Based Privileges

Standards ; Methodology Support

  • ISO

  • CMM

  • CMII

  • Six Sigma

  • FDA 21 CFR Part 11

  • ITIL, ITILv2 and ITILv3 support, including official OGC-licensed workflows

  • HIPAA

  • HICFA

 

For more information, contact us today.